Production Engineer
Full-time • US - Remote • $135k - $195k
At Synadia—the company behind NATS.io—we enable global enterprises and innovative startups to seamlessly connect all their applications and data, no matter where they live or how they're deployed. Today, end users everywhere expect lower latency and faster access to digital services; with NATS under the hood, distributed applications can finally deliver.
About the Role
You'll shape how we design, build, and operate the production systems behind our SaaS platform. This is more than a traditional infrastructure role — we're looking for someone who can architect new approaches to service management, not just maintain existing ones. You'll own reliability and security while bringing creative, systems-level thinking to how we evolve our platform. Expect to write real code, lead design decisions, and have a direct impact on how we ship and operate software.
What You'll Do
System Design & Architecture




- Architect and design scalable approaches to managing our SaaS services — from service topology and deployment strategies to multi-tenant isolation and lifecycle management
- Evaluate trade-offs across cost, complexity, reliability, and velocity when proposing new infrastructure patterns
- Produce clear design documents and architecture decision records that communicate the why behind technical choices
- Lead technical design discussions, solicit input from across the team, and drive decisions to resolution

Security & Authentication
- Design and implement secure authentication flows and credential management systems
- Apply cryptographic principles — identity, signing, encryption, and verification — to protect our infrastructure and services

Infrastructure & Deployments
- Design and build code-driven deployment pipelines across cloud platforms (AWS, Azure, or GCP)
- Own infrastructure-as-code using Terraform, including virtual networks and configuration management
- Identify opportunities to simplify or rethink ho

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