Overview
Sprinklr is an AI‑native Unified Customer Experience Management platform that helps brands deliver extraordinary customer experiences at scale across all touchpoints.
Responsibilities
- Lead solution design and implementation, reviewing solution designs, evaluating implementation strategies, and providing consultation and design approaches to stakeholders.
- Own the design and creation of technical artifacts such as security compliance documentation and operational foundations.
- Analyze business and technical requirements to produce comprehensive architecture, low‑level designs (LLDs), and an architectural blueprint for digital transformation.
- Implement best practices and configuration guidelines to guarantee instance health, workflow, and Sprinklr best‑practice adherence.
- Enforce UAT and sandbox protocol compliance to maintain system health throughout the configuration lifecycle.
- Support project delivery and handover, collaborating with consultants to transition to customer success teams and provide oversight during the design phase.
- Share thought leadership,



industry use cases, and lessons learned to continuously improve customer experience.
- Stay informed about Managed Services initiatives on assigned accounts, ensuring alignment and continuity across engagements.

Qualifications
- 8+ years of experience in enterprise architecture and consulting, focusing on complex CCaaS/digital transformation.
- Hands‑on experience with Sprinklr platform implementations and integrations.
- Experience in telco/call center network/infrastructure, SaaS/Cloud enterprise architecture, and Fortune 500 environments.
- Proficient in telephony, network, database, core data design, security, and integrations.
- Skilled with REST/SOAP APIs, webhooks, and platform authentication methods (SAML, SSO, OAuth).
- Knowledge of relational databases and MongoDB.
- Able to work with functional business leaders to develop outcome‑focused roadmaps and requirements.
- Proactive, qui

📌 Technical Platform Architect (Italia)
🏢 Sprinklr Italia
📍 Italia