About the role As a Customer Success Manager (Europe-wide) at Witboost, you will own the post-sale customer journey — from installation and onboarding to production readiness and ongoing adoption.
Witboost is a deep, architecture-aware platform that adapts to each customer's data ecosystem. To unlock its full potential, customers agevolazioni from a dedicated guide who walks them through setup, configuration, and best practices — ensuring they get to production quickly and confidently.
Your north-star metric is Time to First User — the time between contract signature and the first end-user operating in production. Everything you do is oriented toward compressing that timeline while building a trusted, long-term relationship.
This is a senior, hands-on role, working closely with Sales, Product, Engineering and Pre-Sales across Europe.
How you'll make an impact at Witboost As a Customer Success Manager, you will:
Guide installation and configuration of Witboost in the customer's environment,
working alongside their platform team to tailor deployment architecture and resolve technical blockers
Run onboarding and training sessions for platform teams and key stakeholders, ensuring they understand the platform's concepts, templates, policies, and capabilities
Drive Playground and MVP phases to demonstrate value quickly and build internal champions within the customer's organization
Own the Time to First User metric , proactively removing friction and ensuring every prerequisite for production readiness is met (templates, policies, RBAC, custom views, data contracts, access flows)
Conduct regular check-ins (bi-weekly syncs, quarterly reviews) to track adoption, health scores, and open issues
Communicate new releases proactively , highlighting relevant features and running mini-demos to drive upgrade adoption
Act as the voice of the customer internally — feeding real-world feedback, unmet needs and feature gaps to Product Management to shape the roadmap
Spot expansion opportunit
📌 Senior Technical Success Manager (Italia)
🏢 Altro
📍 Italia