As Scalapay grows, Gabriele Alessi, our Head of Operations, and Giulia Rinalidi, our Merchant onboarding & Support team lead, are looking for a Merchant Onboarding intern to join their team for the next six months and help them properly onboard our merchants. This role is based in Milan where we’ll expect you to be onsite at least three days per week, with two remote days per week allowed under our lavoro da remoto policy. We believe this position offers a great balance between professional growth and a fulfilling life.
Key Responsibilities
- Read, analyze, and process the KYC documents submitted by merchants.
- Review KYC information and approve or reject merchants if information does not meet internal policy.
- Analyze and document financial issues or problems.
- Conduct day‑to‑day administrative tasks related to the onboarding process accurately and timely, communicating with colleagues and/or Sales/Legal departments to avoid breaches to internal rules and unnecessary delays.
- Communicate useful insights and potential improvements to the team.

Expected Key Results




- Onboard customers daily in a proper, compliant manner.
- Improve the onboarding process in Italy to make it a frictionless experience for merchants.

Who we’re looking for
Must have
- You are in your final year studying towards an economic degree or equivalent.
- You are fluent in Italian and English.
- You are data‑driven, organized, and like things to run efficiently.
- You have excellent communication skills, both verbal and written, and can simplify complex topics into clear solutions and ideas.
- You’re a self‑starter, autonomous, and proactive, taking initiative rather than waiting for instructions.

Nice to have
- Prior internship in a regulated entity or experience as a KYC analyst is an asset (but not required).
- Experience working in a startup or scale‑up environment.
- Proficiency in a third language (French, Spanish, Portuguese, etc.) is a plus.

Hiring Process
- Initial chat with our Tale

📌 Merchant Onboarding Intern (Italia)
🏢 Scalapay
📍 Italia