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A Joint Venture between Thales (67%) and Leonardo (33%), Thales Alenia Space is a global space manufacturer delivering, for more than 40 years, high‐tech solutions for telecommunications, navigation, Earth Observation, environmental management, exploration, science and orbital infrastructures. We serve governments, institutions, space agencies and telecommunications operators, providing solutions to Space to Connect, Secure & Protect, Observe & Protect, Explore, Travel & Navigate .
We are looking for a User Experience (UX) Manager for Commercial Space Infrastructures. Thales Alenia Space designs space infrastructures that enable experimentation, R&D;, science and manufacturing in Low Earth Orbit (LEO). These activities are referred to as "Utilization". Expected customers and users are non‐traditional, non‐space entities – companies, institutions and academia interested in launching payloads and carrying out experiments in LEO.
The UX Manager for Space Infrastructures Utilization is the "translator" between the customers/users world and the TAS / infrastructure world. The UX Manager is responsible for one or more customer/user segments (pharma, biotech, chemical, agrifood, etc.). The UX Manager scouts, familiarizes, onboard and manages new prospective customers/users in the assigned segment(s).
Key Responsibilities
Keep an up‐to‐date overview of market size and market trends.
Stay up to date with industry trends, emerging technologies, and best practices in both the user and space infrastructure domains.
Identify user personas and user journeys.
Ideate and propose to management a set of UX performance metrics or KPIs to measure the effectiveness of customer/user engagement and identify areas for continuous improvement; maintain and report regularly said metrics to monitor and analyze work impact.
Actively scout and be the first point of contact for new prospective cu
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