OverviewAs Partner Operations Manager, you will own the end-to-end operational experience for key partners, from Travel Coordinators to DMCs. Tutti i potenziali candidati sono invitati a leggere con attenzione i seguenti dettagli prima di inviare la propria candidatura. You'll lead a cross-functional team to build scalable processes and move WeRoad toward a unified partner platform, enabling fast growth across markets. You'll identify high-impact improvements, automate workflows, and ensure a high-quality partner experience. This role combines technology operations, process excellence, and partner care in a dynamic scaleup environment.BenefitsMap, redesign and automate partner-facing and internal workflows to create a scalable ops engineIdentify ROI-driven automation opportunities and build/maintain automations using Google Apps Script, n8n, or low-code toolsDefine and monitor process KPIs and iterate processes as the partner ecosystem growsContribute to the One Platform roadmap by auditing tools,



addressing friction points and data quality gapsDrive migration of key processes (contracts, vouchers, cash fund, travel diary, coordinator services) based on impact and complexityDesign and standardise the operating model for travel coordination including support and partner careScale and lead the Partner Operations team with clear roles and OKRs/KPIs and evolving staffing modelsFoster a consistent, high-quality operational experience across all partner-facing activitiesBuild partner communication and engagement initiatives, including newsletters and feedback loopsResponsibilities5+ years in Operations within fast-growing tech companies or digital scaleupsExperience managing external partner networks at scale (B2B/B2B2C or marketplace)Hands-on automation experience using Google Apps Script, n8n or similar low-code toolsExperience leveraging AI xrdztoy (LLMs, chatbots) to automate and scale supportData-driven mindset with ability to build dashboards and identify bottleneck

📌 Partner Operations Manager (Italia)
🏢 Experteer Italy
📍 Italia