Experteer OverviewIn this role you will help design and scale a Shared Service Center model across multiple European locations, focusing on performance management, automation, and AI‐enabled improvements. Vuole candidarsi? Legga tutte le informazioni su questa posizione qui sotto, poi prema il pulsante per candidarsi. You will coordinate cross‐country teams, define KPI dashboards, and oversee end‐to‐end implementation to enhance efficiency and transparency in service delivery to Business Units. This is a strategic, transformation‐focused role with broad international exposure and direct impact on core operations. You will drive standardization, monitor SLAs, and contribute to a growing,



globally operating function.Retribuzione / BenefitsCoordinate data collection across geographies with consistent definitions and reportingSupport development of performance management framework and monitor SLAs and KPIsPrepare executive‐level performance reviews with insights and recommendationsContribute to executive dashboards and KPI packs for governance materialsManage projects for automation, AI‐enabled solutions, and process optimizationSupport standardization and harmonization across geographies and service lines to improve efficiency and consistencyResponsabilità4‐6 years in transformation, xrdztoy performance or analytics‐driven initiatives within complex operationsExposure to PMO‐type structures is a plusFluency in English mandatory; Italian and/or French a plusBachelor's degree in Economics, Business Administration or STEMAbility to work at intersection of analysis, execution and governanceExperience supporting senior stakeholders and cross‐functional teams #J-18808-Ljbffr

📌 Shared Service Delivery Unit Professional (Italia)
🏢 Experteer Italy
📍 Italia