Head Concierge

Contract Type: Long season / Permanent contract
Start Date: As soon as possible
Required Experience: Minimum 2–3 years in a similar role, preferably within luxury hospitality, with verifiable references.
Location: Venice, Italy
Benefits: Welfare package
Mission
- Deliver an exceptional Concierge service by anticipating and exceeding guests’ expectations with professionalism, discretion, and attention to detail.
- Lead and supervise the Concierge team, ensuring the highest service standards in line with the Airelles philosophy and luxury hospitality expectations.
- Create personalized and memorable experiences for guests by leveraging local expertise and cultivating strong relationships with trusted partners and suppliers.
- Ensure the smooth and efficient operation of the Concierge department while fostering a collaborative, guest-focused, and excellence-driven work environment.
- Contribute actively to guest satisfaction, loyalty, and brand reputation through outstanding service and attention to every detail.

Key Responsibilities




- Oversee and coordinate the daily operations of the Concierge department.
- Welcome guests and manage complex requests, ensuring a highly personalized and seamless service experience.
- Arrange restaurant reservations, transportation, private tours, cultural activities, exclusive events, and bespoke guest experiences.
- Develop and maintain strong relationships with local partners, suppliers, and service providers to offer unique and exclusive recommendations.
- Train, mentor, and support the Concierge team, promoting continuous development and service excellence.
- Collaborate closely with Front Office, Guest Relations, Housekeeping, Food & Beverage, and other departments to ensure a flawless guest journey.
- Handle guest complaints, special requests, and last-minute arrangements with efficiency, discretion, and professionalism.
- Monitor departmental performance and ensure compliance with company standards, policies, an

📌 Capo concierge (Italia)
🏢 Airelles
📍 Italia