Client Delivery Manager Expert - Customer Engagement & Adoption
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What you’ll do
The Senior Global CDM CoE is a senior expert and strategic enabler responsible for shaping, scaling, and governing advanced CDM practices globally. This role supports regions on high‑impact initiatives such as Customer Readiness workshops, pre‑sales engagement, AI‑enabled use cases, crisis/escalation support, Commit to Consume practices, and other strategic programmes that directly influence customer outcomes, revenue protection, and adoption success.
This is not an operational delivery role,



but a thought‑leadership and enablement position that amplifies CDM impact across regions.
- Act as a global trusted advisor for complex, high‑risk, and strategic customer engagements.
- Support regions with Customer Readiness workshops, executive‑level customer discussions, and critical escalations.
- Provide senior guidance on customer lifecycle strategy, adoption readiness, and governance setup.
- Represent the CDM CoE in executive steering, crisis situations, and cross‑LoB customer scenarios.

Contract Adherence
- Ensure CDM best practices uphold contractual commitments, service scope, and governance frameworks across regions.
- Provide expert guidance on contract interpretation, lifecycle milestones, and entitlement usage.
- Support regions in proactively identifying and mitigating risks related to contractual compliance and service delivery.
- Act as an expert reference for pre‑sales and post‑signature

📌 Client Delivery Manager Expert (Italia)
🏢 SAP
📍 Italia