CRM Lead Functional Consultant (Biz Apps) As a CRM Lead Functional Consultant , you will play a client‐facing, leadership role in the discovery, design, and delivery of Dynamics 365 Customer Engagement (CE) solutions. You will lead functional workstreams across Sales, Customer Service, Marketing, Field Service, and Power Platform, ensuring business outcomes are achieved through scalable Microsoft‐first solutions. You will act as a trusted advisor between Avanade clients, internal delivery teams, and the broader Avanade Biz Apps community, applying best practices, governance, and design standards aligned with Microsoft and Avanade methodologies. What You'll Do Client Advisory & Leadership Lead client engagements as a functional CRM/Biz Apps authority, advising on how Dynamics 365 and Power Platform can solve complex business challenges Serve as a trusted advisor to senior stakeholders, translating business strategy into CRM and digital transformation roadmaps Facilitate executive‐level discussions, workshops,



and solution design sessions Business Analysis & Solution Design Lead and conduct requirements discovery, scoping, and validation workshops across multiple business functions Translate business needs into functional and non‐functional requirements, maintaining a Requirements Traceability Matrix (RTM) Perform fit/gap analysis against Dynamics 365 CE and Power Platform capabilities Design end‐to‐end CRM solutions aligned with Biz Apps best practices, Avanade accelerators, and Microsoft standards Delivery & Collaboration Author functional design documents and user stories, working closely with technical consultants and architects Collaborate with development teams to ensure functional intent is accurately implemented Configure, prototype, and validate business processes using Dynamics 365 and Power Platform Lead UAT planning and execution, supporting change management and adoption activities Provide guidance and mentorship to junior consultants and offshore teams C

📌 Pre sales (Italia)
🏢 Avanade Spain
📍 Italia