Experteer Overview In this role you drive quality and performance across the logistics service supply chain, partnering with internal teams and 3 PLs to ensure high standards and customer satisfaction. You will implement KPI reporting, enforce SLAs, and lead continuous improvement initiatives to boost operational effectiveness. The position sits in the Supply Chain team in Milano, offering collaboration across Europe in an international environment. You'll shape processes that enhance the customer experience and support Nexi's mission to transform digital payments. Retribuzione / Benefits Monitor quality across the logistics service supply chain, including internal activities and 3 PLs Implement and monitor KPI reporting and control tools for outsourced processes Calculate and issue penalties for non-compliance with SLAs Share results with internal stakeholders and suppliers,



driving continuous improvement plans Assess customer needs and product/service characteristics to drive process changes improving customer experience Coordinate quality control of products and services within the operational chain; implement changes and prevention models Manage cost control and inventory assessment, and monitor industry metrics Responsabilità Experience managing quality control processes for products and/or services Extensive knowledge of economic/performance control procedures, quality measurement and relevant standards Strong mathematical skills and knowledge of statistical methods, reporting and data analysis Good knowledge of the Microsoft Office suite Advanced English communication skills Requisiti fondamentali Attractive salary and competitive benefits Tech equipment International, cross-European team Structured training through Pay Tech University #J-18808-Ljbffr

📌 Performance and quality (Italia)
🏢 Experteer Italy
📍 Italia