Absolute Requirement: This role is strictly an on-site position in Lisbon. There are no remote or hybrid options available for this role under any circumstances.

Position Overview & Welcome
Are you fluent in Italian and searching for an exciting new chapter in one of Europe’s brightest, most energetic capitals? We are looking for enthusiastic, customer-focused professionals to join our lively international team in Lisbon

Key Responsibilities
As a Customer Support Representative, you will act as the voice of our brand, delivering exceptional service to our Italian-speaking users. Your daily responsibilities will include:
- Customer Assistance: Answering client inquiries quickly and professionally through phone calls, emails, and live chat.
- Problem Solving: Diagnosing and resolving user issues, patiently guiding them through technical or account challenges.
- Data Management: Correctly logging customer interactions, feedback, and escalated tickets within our CRM software.
- Product Knowledge: Keeping up-to-date with our latest product offerings, services,



and internal guidelines to give accurate answers.
- Quality Service: Meeting and exceeding personal key performance indicators (KPIs) while maintaining excellent satisfaction scores.

What We Are Looking For
Language Skills
- Italian: Native or near-native mastery (written and spoken).
- English: Professional command (minimum B2 level) for corporate communication.

Core Competencies
- Communication: Exceptional interpersonal skills, active listening habits, and an empathetic, customer-first approach.
- Tech Savvy: Comfortably navigating several software platforms, communication apps, and CRM systems at the same time.
- Flexibility: The ability to thrive in a fast-paced environment and work on a rotating shift schedule.
- Eligibility: You must hold a valid EU passport or possess the legal right to work full-time in Portugal.

Compensation & Benefits
We provide two distinct compensation options tailored to your liv

📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon (Roma)
🏢 Ignite
📍 Roma