In this role, you will join Document & Business Solutions (DBS) team which is the firm’s primary office‑based services provider, operating globally in more than 50 cities. As part of the Document & Business Solutions (DBS) team, you will work in a fast‑paced, client‑focused environment where operational excellence, innovation, and strong partnerships are essential. This is an opportunity to lead teams, influence service delivery across regions, and make a visible impact on how services are delivered.

As an Operations Manager within Document & Business Solutions team, you will be the primary point of contact for DBS operations at the Milan campus, with regional responsibility for Italy and Turkey. You will oversee Employee Document Services, Logistics and Warehousing, Transportation, Supplies & Merchandise operations, i.e.: mail and courier, print, and scanning operations, ensuring service quality, efficiency, and delivery against agreed targets and standards.

You will be responsible for day‑to‑day site operations and people management,



providing professional and responsive customer service while leading teams, managing vendors, and collaborating with local, regional, and global DBS stakeholders to support wider EMEA and global operations.

Job responsibilities
- Provide day‑to‑day operational leadership for DBS services, including Employee Document Services, Logistics and Warehousing, Transportation and Supplies & Merchandise.
- Manage and develop on‑site teams, ensuring appropriate staffing levels, training, coaching, and performance management.
- Act as the primary escalation point for operational issues, risks, and service delivery challenges.
- Ensure adherence to service level agreements (SLAs), quality standards, and established operational procedures.
- Manage vendor relationships, monitoring performance against defined KPIs and contractual requirements.
- Partner with internal clients to understand service needs, review performance, and continuously improv

📌 Operations Manager – Document (Milano)
🏢 JPMorgan Chase
📍 Milano