Monitoring the quality of error reports from the service department, including their systematic evaluation and analysis
Oversight of the handling of service-related complaints using the 8D methodology
Training service staff on quality-related topics and specific customer requirements
Providing operational support to service personnel in managing customer complaints
Assisting in the creation and maintenance of service instructions
Graduation from a technical high school or a degree in electrical engineering, electronics, mechatronics, or a comparable field
Several years of professional experience in a similar role, preferably in the automotive industry
Knowledge of quality assurance methods and tools (e.g., 8D, process approval, statistical process control)
5S, the 7 types of waste, PDCA)
Basic understanding of risk management (e.g., FMEA) and project management is an advantage
Proficient in MS Office applications
Fluent in English and Italian, both written and spoken; knowledge of German is a plus
High-tech projects in the future-proof sector of e-mobility
A wide range of further training opportunities
Your contributions matter, are appreciated and have a significant impact

📌 Quality Support Specialist (Italia)
🏢 Alpitronic
📍 Italia