Direct message the job poster from FendiMission
As a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets.
You will do so by listening and responding to each client in a personalized, efficient and effective manner, by leveraging the resources available, with strong empathy and communication skills. You will also be in charge of developing the clients’ loyalty to Fendi, through the use of specific Clienteling strategies.
Main Responsibilities:
- Provide Fendi clients and prospects with a luxury experience in line with the brand values and professionalism across all communication channels
- Balance inbound customer outreach with outbound customer outreach to generate sales, develop client relationships and host virtual appointments
- Have a client-centric mindset, passion to connect with customers, resolve their issues and inquiries with outstanding service,
in compliance with Fendi policies and procedures
- Understand and embody the omnichannel mindset, assisting clients in finalizing their purchases in multiple and easy ways, according to their needs
- Drive to meet and exceed sales, quality targets and KPIs
- Transmit brand awareness, product knowledge, personalized engagement and storytelling when communicating with clients
- Properly update platforms and logs with accurate data and leverage tools and resources dynamically to meet client needs
- Regularly provide quantitative and qualitative reports on the activity performed
- Share best practices with managers and team members and promote innovative approaches to solve customer inquiries and develop relationships and sales
- Maintain a productive and excellent connection with members of the Fendi retail network and relevant internal offices
Profile:
- Minimum 3 years experience in luxury client service (preferably
📌 Client Services Advisor (Italia)
🏢 Fendi
📍 Italia