Additional Information Job Number: 26078687
Job Category: Rooms & Guest Services Operations
Location: Via Caio Duilio 3, Robusto dei Marmi, Lucca, Italy, 55042
Schedule: Full Time
Located Remotely? N
Position Type: Management
Pay Range: RAL 28.000 - 32.000 euro
Job Summary Responsible for successfully executing all operations in two departments (Front Office and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
Candidate ProfileEducation and Experience
- High school diploma or GED;
4 years experience in the guest services, front desk, housekeeping, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
2 years experience in the guest services, front desk, housekeeping, or related professional area.





Core Work Activities Providing For And Managing The Guest Experience
- Provides excellent customer service by being readily available/approachable for all guests.
- Extends professionalism and courtesy to guests at all times.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeds them.
- Ensures that all employees, team leaders (if applicable) and manager(s) understand the brand service culture.
- Responds timely to customer service department request.

Supporting Safety Standards and Work Procedures
- Implements property emergency plan.
- Provides a safe working environment in compliance with OSHA/MSDS.
- Implements and sustains property accident prevention programs.
- Ensures a viable key control program is in place.
- Follows property specific second effort and recovery plan.

Managing Property Operations and Department Budgets
- Reviews financial statements, sales and activity repor

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