Travel Operations & Concierge Executive – Italy Essenza Escapes is a luxury travel provider specialising in villa rentals and bespoke itineraries in Italy. We are looking for a Travel Operations & Concierge Executive to work alongside our Travel Planners, taking ownership of the booking, documentation and live‑trip support that turns a planned itinerary into a flawless guest experience.
This is a hybrid operations and concierge role. In the lead‑up to each trip, you will be confirming services, liaising with property owners and activity suppliers, and producing client‑facing travel documents. Once guests are on the ground, you become their point of contact via our in‑app messaging — handling last‑minute changes, requests, adjustments and any issues that arise during the stay, with calm and care.
KEY RESPONSIBILITIESPre‑trip
- Book and reconfirm villas, transfers, experiences and other services on behalf of the Travel Planners.
- Liaise with property owners and activity suppliers to lock in details, timings and special requests.
- Produce accurate,



polished client travel documents (itineraries, vouchers, welcome packs).
- Maintain meticulous records in our CRM system so every detail is captured and accessible to the team.
- Flag risks, gaps or supplier issues to the Travel Planner ahead of arrival.

During travel
- Act as the client's day‑to‑day point of contact via our app, responding promptly and warmly to messages.
- Handle last‑minute changes, restaurant bookings, additional experiences and on‑the‑ground requests.
- Resolve issues swiftly — a broken appliance, a weather change, a missed transfer — coordinating directly with owners and suppliers.
- Keep the Travel Planner informed of anything material, and elevate where needed.

Low season
- Support the wider team with a broader range of tasks such as property inspections, supplier documentation reviews, sourcing new activity providers, refining SOPs, and contributing to projects that improve how we work.
- Deepen

📌 Travel Operations (Italia)
🏢 Essenza Escapes
📍 Italia