Experteer Overview In this role you scale Qonto’s Italian market by performing thorough onboarding validations and KYC/KYB assessments. You work within the KYC-B Operations team to reduce backlogs, ensure compliance, and boost CSAT. You will produce detailed analyses to justify onboarding decisions and support frontline teams. You join a fast-growing, customer-focused environment that values meticulous reasoning and adherence to guidelines. You will influence how onboarding is executed during a pivotal expansion phase.Retribuzione / Benefits
- Conduct manual validations of customer and company profiles (approx. 15–20 per day) to determine account eligibility
- Review complex KYC/KYB documents across the customer lifecycle (passports, IDs, registration papers, financial statements)
- Draft structured analytical reports for each case to justify accept/reject decisions




- Provide operational support and guidance to the level one DTO team as needed
- Maintain high cadence to clear the onboarding backlog and process accounts efficiently

Responsabilità
- 1–2 years of operational experience in customer care, KYC/KYB and/or compliance
- Strong attention to detail and ability to review complex legal and financial documents
- Analytical writing skills with capability to articulate clear analyses
- Adaptability and resilience in high-volume, potentially stressful environments
- Fluent Italian (written and spoken) and good English
- Customer-focused mindset with awareness of impact on customer journey
J-18808-Ljbffr

📌 Customer Onboarding Officer (Italia)
🏢 Experteer Italy
📍 Italia