Key Responsibilities IT Operations & Pre-Opening Setup Support the pre-opening phase of Mandarin Oriental Hotel Group for Cortina d'Ampezzo, ensuring the full deployment and readiness of all IT systems prior to opening. Oversee daily IT operations, providing first-line support to colleagues and second-line support to guests, ensuring seamless and timely resolution of technical issues. Coordinate the installation, configuration, and testing of all hotel IT infrastructure, including servers, endpoints, network devices, and guest-facing technologies. Ensure all systems are fully operational in line with opening timelines, brand standards, and guest experience expectations. Cluster Alignment & Governance Ensure full alignment with Mandarin Oriental corporate IT standards, policies, and procedures, working in close coordination with the Cluster IT function across Lago di Como and Cortina. Support the standardization of systems, cybersecurity protocols, and operational processes across the cluster. Act as the key on-property IT contact for corporate teams, vendors,



and ownership representatives. IT Infrastructure & Systems Management Monitor, maintain, and optimize IT infrastructure, ensuring maximum uptime, performance, and SLA compliance, particularly during peak seasonal operations. Manage and support core hospitality systems, including PMS, POS, Vo IP, and back-office applications. Oversee telephony systems, including IP telephony, call routing, and voicemail configuration. Troubleshoot network connectivity issues and perform configuration adjustments to ensure stable and secure connectivity across the property. Seasonal Operations & Peak Management Ensure IT readiness and resilience during high-demand winter and summer seasons, proactively identifying risks and implementing mitigation plans. Support rapid ramp-up of systems and users at the beginning of each season, including onboarding of seasonal colleagues. Guarantee minimal downtime and business continuity during

📌 It manager (Italia)
🏢 Mandarin Oriental Hotel Group
📍 Italia