Job Title
Managed Service Manager
About your role
The Managed Service Manager role in Milan will operate within an outsourced services model that must combine strong client-facing leadership with operational, technical, and commercial accountability. The role represents the service provider and our partners while ensuring consistent, high-quality delivery aligned to client expectations, contractual commitments, and regulatory obligations.
The role will operate across the Software Development Life Cycle (SDLC) from concept to production.
What you’ll do
Client & Stakeholder Management - Act as the primary point of contact between the client, Fiserv, internal delivery teams, and third-party vendors. Build and maintain trusted relationships with senior business and technology stakeholders. Translate client business objectives into clear, actionable requirements, business cases, and delivery plans. Manage expectations through clear communication, structured governance, and timely escalation
Service Delivery & Operational Management - Accountable for end-to-end service performance,



including production support, incident management, and service continuity. Ensure successful delivery of regulatory and scheme compliance changes. Proactively identify operational risks and drive mitigation actions. Ensures high-quality, error-free releases and effective resolution of incidents
Leadership of Distributed and Multi-Vendor Teams - Provide leadership across geographically distributed teams and mixed onshore/offshore delivery models. Manage people-related responsibilities including hiring, performance management, development, and succession planning. Influence delivery outcomes across teams and vendors where direct line management authority may not exist. Resolve conflict, remove delivery bottlenecks, and maintain team focus on shared goals
Financial and Commercial Management - Own and manage service and project budgets, ensuring delivery aligns to agreed financial targets. Plan and

📌 Service Support Leader (Italia)
🏢 Dormont Manufacturing
📍 Italia