Have you always wanted to know what goes on behind the scenes in the world of customer service? Do you want to sharpen your administrative skills and make a valuable contribution to our team? Then this internship is really something for you At Shimano, we are looking for a customer service intern who wants to support us for a few months with our work. A very dynamic role where no day is the same.

The Challenge
- Processing orders.
- Adjusting and/or updating the work instructions.
- Managing the mailbox and possibly answering customer inquiries via email and calls.
- Active calling the customers for the business sales proposals.
- Assigning cases in Salesforce.
- Processing credits/debits.
- Monitoring the status of orders and notifying the appropriate persons in case of deviations or bottlenecks.
- Maintaining the correct administration of order information in the relevant systems.

Who we are looking for




- You are enrolled or finishing a degree in Marketing or Economy.
- You are precise and can work independently.
- Good command of the Italian language, both spoken and written.
- Knowledge of the Office package (Excel, Word, etc.)
- Affinity with bicycles.
- Availability for an internship of 6 months.

What do we have to offer?

Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement.

📌 Customer Service (Italia)
🏢 Shimano Europe Group
📍 Italia