People Services Trainee Heineken Italia is looking for a People Services Trainee to support the People Services team at the Sesto San Giovanni office.
Location: Sesto San Giovanni
Function: People
Responsibilities
- Support the cultural change and new ways of working enabled by the HR Digital Transformation program, focusing on training, communication, adoption and user experience.
- Promote effective adoption and proper use of HR digital tools, with particular reference to SuccessFactors, ServiceNow, Mobile Expense UKG/People Docu, and DocuSign platforms.
- Provide first‑level support on HR processes, ensuring timely handling of requests and resolutions.
- Support transactional processes related to the employee life cycle through new HR tools, ensuring accuracy, consistency and service quality.
- Manage onboarding administrative activities for new employees, contributing to a smooth and engaging entry experience.
- Contribute to the digitisation of the People Services archive, promoting simplification, accessibility and process efficiency.
- Support the Time & Attendance process,



including monthly operational activities and related follow‑ups.
- Improve employee customer experience through clear, targeted and effective communications.

Qualifications
- Problem‑solving mindset and end‑to‑end view in process execution and continuous improvement.
- Strong digital skills and genuine interest in HR technology, simplification and transformation.
- Proficient with MS Office, with at least intermediate knowledge of MS Excel.
- Willingness to work with digital tools and data, including Power BI and AI‑based tools such as Copilot.
- Knowledge of SuccessFactors and ServiceNow is a plus.
- Curious, data‑driven and able to think creatively to find practical solutions.
- Excellent relational and communication skills, and the ability to collaborate effectively with different teams.
- Solid analytical skills, proactivity, teamwork spirit and a positive attitude towards change, sim

📌 People Services Trainee (Italia)
🏢 The HEINEKEN
📍 Italia