Roles And ResponsibilitiesPre-Opening Responsibilities Develop and implement the hotel's Pre-Opening Learning & Development Strategy in alignment with business objectives and brand standards. Lead the onboarding and orientation journey for all colleagues recruited during the pre-opening phase. Coordinate and deliver large-scale induction programmes to support seasonal and permanent colleagues. Collaborate with Department Heads to identify opening-critical competencies and ensure operational readiness. Support the Director of People & Culture in embedding Mandarin Oriental culture, values and behaviours from day one. Participate in recruitment events, assessment centres and onboarding initiatives as required. Learning & Development Communicate and engage all hotel colleagues in Mandarin Oriental culture, vision, mission and values. Implement and maintain Mandarin Oriental Learning & Development Standards including:



MOve In Orientation Service Excellence Learning Departmental Training Off-job/Classroom Training Supervisory and Management Development Digital Learning L&D; Administration and Resources Prepare and execute the Annual Learning & Development Plan. Design and deliver training programmes addressing operational, behavioural and leadership needs. Develop Personal Development Plans and support career progression initiatives. Prepare and communicate the monthly Training Calendar. Deliver Mandarin Oriental learning programmes across all levels of the organisation. Maintain accurate training records and ensure compliance with corporate and local requirements. Produce monthly and quarterly Learning & Development reports for hotel leadership and corporate offices. Manage the annual Learning & Development budget together with the Director of People & Culture. Talent & Performance Support the annual Performance Management cycle. Partner with Department Heads to identify talent and succession opportunities. Provide coaching and career development support to colleagues an

📌 Training and Development Manager (Italia)
🏢 Mandarin Oriental
📍 Italia