Join our team as a Service Desk Supervisor and play a key role in shaping an exceptional IT support experience across Italy and Southern Europe . You'll guide a motivated team, drive service excellence, and make a real impact every day in a dynamic, people‐focused environment. If you're a proactive leader who loves developing talent and improving service performance, we'd love to meet you.
Location: Italy (Cernusco – Hybrid)
Role: Service Desk Supervisor
Employment Type: Full-time
Department: IS – Service Desk
Reports To: Service Desk Manager
Languages: Italian and English
About the Role
We are looking for a Service Desk Supervisor to join our Southern Europe team and oversee the delivery of a high‐quality, customer‐focused IT Service Desk operation in Italy.
In this role, you will lead, support, and develop a team of Service Desk Technicians, ensuring consistent service excellence, strong incident and request management, and efficient processes aligned with our standards and values.
This is an ideal position for someone with strong technical understanding,



excellent communication skills, and a genuine passion for developing people while improving service performance.
Why Join Us?
At UCI, we foster a collaborative, inclusive, and supportive environment where leaders empower their teams to grow.
You will have the opportunity to:
Influence service quality across the region
Lead a motivated team and improve their capability
Work closely with Service Delivery, IS teams, and cross‐functional partners
Contribute to continuous service improvement and documentation
Be part of a dynamic, people‐focused technology culture
What You'll Be Doing
Team Leadership & People Management
Lead and support the German Service Desk team in day‐to‐day operations.
Ensure high‐quality communication, ownership, and customer care across all interactions.
Coach team members, provide feedback, and address performance issues constructively.
Plan and coordinate team training, onboarding, and develo

📌 Service Desk Supervisor Italy (Italia)
🏢 Altro
📍 Italia