Be the face of Sonder, working with team members to create an exceptional first impression on guests, visitors, and partners at the front desk.
Guide guests through the technology‑rich Sonder experience, ensuring they engage with the Sonder app and self‑service features.
Communicate with guests in‑person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
Handle all guest interactions with high quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
Flexibly support the back‑of‑house team daily as needed, including housekeeping audits, inventory checks, and minor maintenance/technology issues.
Assist market leadership with administrative tasks to keep operations running smoothly and contribute to continuous improvement in the guest experience.
In applicable markets, set up breakfast buffet and tables, help serve breakfast and respect HACCP.
Demonstrated experience working in hotels, restaurants,



or customer‑facing hospitality roles.
enjoy speaking with guests in‑person and via digital support channels.
Strong computer literacy and writing skills, comfortable switching between multiple desktop and mobile applications.
Flexible schedule and open to working evenings, weekends, and holidays.
Proficiency in languages other than English is an asset.
Willingness and ability to work overnight shifts; shift starts/ends may vary, rate premium paid.
Reliable transportation and willingness to travel between properties on a daily basis.
Attractive employee travel perks for any Sonder location.
Health and lifestyle benefits: medical, dental, vision insurance (where applicable).
Flexible vacation, wellness and volunteering days.
Annual free credits and discounts to stay in Sonder properties.
Workplace flexibility for remote‑specified positions.
Health & well‑being plan: medical, dental, life, vision, disability insurance (

📌 Hotel Front Desk Agent (Italia)
🏢 Sonder Italy
📍 Italia