Strategic Global Alliances Director (GSI & Tech — AWS, Salesforce, ServiceNow)
We are looking for a Strategic Global Alliances Director (GSI & Tech — AWS, Salesforce, ServiceNow) to grow the Genesys business across Italy and Iberia. The role requires up to 30–50% travel (partner sites, joint customer meetings, events). Mission: Own and grow the Genesys business with Global System Integrators (GSIs) and the technology ecosystems of AWS, Salesforce, and ServiceNow across the region. Build deep, multi-level alignment (sales, pre‐sales, delivery, executive) and drive awareness, enablement, pipeline, and bookings.
Responsibilities
- Partner strategy & planning: Build and execute a joint business plan per partner (coverage model, targets, prioritized industries/use cases, enablement plan, and marketing calendar).
- Map stakeholders (sales, pre‐sales, practices, COEs, executive sponsors) and maintain multithreaded relationships.
- Awareness & enablement: Run playbooks and enablement paths (discovery, demo, competitive, deal registration, services packaging)



for partner sales/SE/delivery teams.
- Orchestrate joint solution narratives: Genesys Cloud + (AWS / Salesforce Service Cloud / ServiceNow CSM & workflows).
- Go-to‐market & pipeline creation: Launch vertical campaigns and ABM motions with partners (events, webinars, executive roundtables).
- Drive co‐sell motions (deal registration, opportunity mapping, account triads with partner sellers and Genesys AEs).
- Opportunity execution: Progress joint deals through a recognized sales methodology (MEDDICC); clear blockers; coordinate resources (SEs, PS, legal).
- Ensure services readiness (scoping, delivery models with GSIs, success plans).
- Governance: Run QBRs and monthly pipeline reviews with each partner. Track/report KPIs; manage MDF/co‐marketing budgets; ensure brand and compliance standards.

What success looks like (KPIs/OKRs)
- Year‐over‐year growth in influenced and sourced bookings (primary).
- Pipeline generation

📌 Strategic Global Alliances Director (Italia)
🏢 8315 Italy - Genesys Cloud Services
📍 Italia