Overview With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary Working within the C&IB; function, the role holder will be responsible for developing and maintaining relationships with a portfolio of corporate customers. A named point of contact for customers in the portfolio dealing with sales and servicing requirements. The role will also include interface with customers that is facilitating and handling their queries/concerns. The role will include provision of support to other members of the Wholesale Banking function.
Job Description Customer Service
- Handle customers’ routine enquiries regarding the Bank’s standard tariff,



deposit interest rates and general exchange rate information.
- Deal with customers’ general account queries, arrange inter account transfers and order statements.
- Arrange for ordering of cheque books and paying in books, including any customised stationery.
- Arrange opening, closing and transfer of accounts, as well as input and amendment of customer account details and changes in customer mandates.
- Co-ordinate set up, amendment and cancellation of regular payments instructions.
- Payment processing (including appropriate due diligence prior to release of payments).
- Deal with inward and outward payments (including obtaining necessary customer authorities).
- Arrange deposit of funds with Treasury Department.
- Obtain and action customer requests for International Payments through Trade Finance Department and /or other relevant centres.
- Develop and maintain own contacts with individuals w

📌 Customer Support Assistant (Italia)
🏢 absa
📍 Italia