The PROFESSIONAL Business Unit drives digital transformation for accountants and labor consultants. In this role, you will lead a high‐impact Retention & Prevention Manager team, focused on reducing churn, deepening customer relationships, and anticipating customer risk. Key Responsibilities Define and execute end‐to‐end retention and prevention strategies, from planning and prioritisation to accountability. Translate quantitative and qualitative data into actionable intelligence, anticipating risk, uncovering root causes, and recommending corrective actions. Build strong alignment with Sales, Operations, and Product Marketing to ensure strategy is effectively implemented. Thrive in ambiguity, making timely, informed decisions even when the full picture is not yet formed. Introduce scalable processes, tools, and initiatives with an invent‐and‐simplify approach. Lead complex customer negotiations, crafting sustainable, value‐driven solutions. Maintain a regular on‐site presence at the Pesaro Headquarters to support the business with timely,



direct assistance. What You Bring A data‐driven mindset with proven ability to interpret churn and retention KPIs and translate them into strategy. Strategic and operational planning skills—clear roadmaps, disciplined execution, measurable milestones. Exceptional communication and stakeholder influence across all levels of an organisation. A results‐first orientation, comfortable owning KPIs while balancing big‐picture vision with hands‐on delivery. Proactive problem‐solving, able to navigate complexity, act ahead of issues, and keep customer value at the centre of every solution. Benefits Flexible, hybrid work model with no clocking in or out. Short week: Friday afternoons off. Flexible, personalised welfare plan tailored to individual needs. Continuous learning and development programmes to grow your skills and impact. #J-18808-Ljbffr

📌 Retention & prevention manager (Italia)
🏢 TEAMSYSTEM
📍 Italia