Key Responsibilities Full Lifecycle Ownership: Lead end-to-end customer engagement across the complete value lifecycle — Identify → Commit → Deploy → Consume — owning outcomes at every stage, not just discovery or deal closure. AI Strategy & Architecture: Define the customer's Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce's agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start. Deployment Oversight & Program Management: Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting. Adoption & Consumption: Own adoption, consumption, and expansion metrics within your engagement scope. Identify blockers early and develop strategies to drive measurable value realization. Delivery Team Coordination: Partner closely with the Forward Deployed Engineers on your team to align strategy with technical execution. Keep the team focused, unblocked,



and on track to hit delivery milestones. AI-Supported Development: Develop real customer solutions supported by leading-edge AI tools: including Cursor, Claude, and our coding products like Vibes, to accelerate development. Customer Stakeholder Management: Serve as the primary customer‐facing contact, building trust‐based relationships with senior stakeholders and present proposals, decisions, and outcomes in terms of business value, not just technical detail. AI Readiness: Assess customer readiness for AI adoption and guide change management and process transformation to maximise the benefits of intelligent agents. Product Feedback Loop: Synthesise field insights and translate them into actionable product feedback that influences Salesforce's Agentic AI platform roadmap. Required Qualifications 4+ years experience in strategic solutioning, technical advisory, or delivery leadership or programme management for enterprise clo

📌 Deployment strategist, italian speaking (Italia)
🏢 403 salesforce.com Italy
📍 Italia