Role Overview The Customer Success Executive is responsible for providing strategic leadership and driving the execution of post‐sales activities across our most valuable accounts within the Enterprise, Industries, and Commercial sectors. This position plays a crucial role in driving ServiceNow's long‐term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
What You Will Do Drive Post‐Sales Success
Collaborate Strategically
Mitigate Risks and Drive Value
Focus on Key Performance Indicators (KPIs)
Foster Strategic Alignment
Advocate for Innovation and Continuous Learning
Set Success Metrics and Milestones




Why It Might Be a Fit Ideal candidate has a strong background in enterprise‐level SaaS transformation and strategic advisory to guide our customers in their digital transformation journey. The ideal candidate will have deep expertise in technology‐enabled business transformations, coupled with a proven ability to advise at the executive level.
Requirements AI Integration & Thought Leadership
Enterprise SaaS Transformation & Strategic Advisory
C‐Level Presence & Relationship Management
Leadership Expertise
Strategic Account Management
Business Acumen & Problem‐Solving
Cross‐Functional Leadership
Adaptability & Change Management
Operational & Execution Excellence
Collaboration & Communication
Customer‐Centric Mindset
Benefits Equal Opportunity Employer
Accommodations for candidates with disabilities
Export Control Regulations
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📌 Senior Customer Success Executive (Italia)
🏢 Altro
📍 Italia