Experteer Overview In this role you will drive customer-centric transformation projects for clients, leveraging strategic frameworks and data analytics to improve the customer lifecycle and organizational design. You will map journeys, diagnose pain points, and design actionable roadmaps that align digital and traditional channels with business goals. The role sits in the Padua Customer Advisory team, offering exposure to cross-functional work and impactful client outcomes through transformation programs.
Retribuzione / Benefits Define market sizing, trends, opportunities and threats in the customer experience domain
Benchmark competitors and identify differentiating opportunities in the Customer & Digital area
Segment customers and uncover real needs to inform strategies
Map Customer Journey, identify moments of truth, pain points and opportunities to delight
Analyze Voice of the Customer and plan actions to close feedback loops
Evaluate performance of digital marketing channels across the customer journey




Define an evolutionary customer strategy and prioritize initiatives with a detailed action plan
Re-engineer digital processes and design a roadmap for organizational change
Develop channel strategies based on a data & analytics approach (Social, Digital, Mobile)
Design and implement customer-experience-driven control scorecards
Support the start-up and launch of new digital initiatives and growth plans for e-commerce
Analyze costs and revenue impacts for recommended actions and prepare a comprehensive business plan
Responsabilità Master's degree in Business, Engineering or Marketing
Strong numerical and quantitative analysis capabilities
Proficiency in MS Office suite
Excellent English language skills, with study or work experience abroad preferred
Requisiti fondamentali Hybrid work arrangements
Advanced training and development programmes
International mindset and innovative projects
Inclusive and equitable work environment
Initiatives focused on mental and phys

📌 Junior Consultant | Customer Advisory (Italia)
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📍 Italia