Report line: Area Director of Operations
Our client is a five‐star luxury lifestyle hospitality group headquartered in Rome, Italy. They are seeking an experienced and commercially driven Hotel Director to oversee hotel operations (50+ room keys + multiple F&B; outlets) and be based full‐time in Cortina. The role is responsible for driving operational excellence, supporting financial performance, and delivering exceptional guest experiences in line with luxury hospitality standards.
Requirements
Minimum 8 years of experience in luxury hospitality operations, with at least 3 years in a senior operational leadership director role
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
Proven background in internationally recognised luxury 5* hotels, lifestyle resorts, or boutique hospitality brands
Available to be based fully in Cortina all year round (not seasonal property)
Strong expertise across Rooms Division, Food & Beverage, guest experience, and overall hotel operations
Demonstrated ability to oversee multi‐department operations while maintaining exceptional service standards
Strong commercial and financial acumen, including budgeting, forecasting, payroll, cost control, and revenue optimisation
Experience leading, mentoring, and developing high‐performing multicultural teams
Ability to implement operational strategies that improve efficiency, guest satisfaction, and profitability
Excellent leadership, communication, and stakeholder management skills
Strong understanding of luxury lifestyle hospitality trends and guest expectations
Pre‐opening, repositioning, or renovation experience would be considered an advantage
Fluency in English and Italian; Spanish language skills are an advantage
Key Responsibilities
Oversee the overall operational performance of the property, ensuring seamless coordination across all departments
Drive operational excellence and maintain exceptional guest experience standards aligned with luxury
📌 Hotel Director (Italia)
🏢 Altro
📍 Italia