General Manager – Luxury Hospitality Venue
We are seeking an experienced and charismatic General Manager to lead the relaunch and day‐to‐day operations of a prestigious luxury property in Milan. This venue is part of an established European hospitality and lifestyle group and will reopen as a vibrant destination for an international, high‐profile clientele.
The role is suited to a highly hands‐on leader with a strong operational presence, ideally with experience in luxury hospitality, private members clubs, or lifestyle venues. The ideal candidate will lead from the front, thrive in a fast‐paced high‐energy environment, and be highly visible on the floor, especially during peak evening service. Weekend availability is essential, particularly on Friday and Saturday night.
Key Responsibilities
Provide strategic direction and leadership across all club operations, ensuring an outstanding and highly personalized member experience.
Take full ownership of the club's financial performance, including budgeting, forecasting, P&L; management, and revenue optimization.
Develop and implement commercial and membership strategies to strengthen brand positioning, drive engagement, and increase profitability.
Oversee day‐to‐day operations across all departments, ensuring service excellence, operational efficiency, and attention to detail at every level.
Recruit, mentor, and inspire department heads and operational teams, fostering a collaborative and service‐focused culture.
Build and maintain strong relationships with members, ownership, partners, and key stakeholders locally and internationally.
Ensure all operations comply with company standards, legal regulations, and luxury hospitality best practices.
Requirements
Proven experience in a senior leadership role within luxury private members clubs, high‐end hospitality, or lifestyle environments.
Experience leading openings, refurbishments, or repositioning projects is highly advantageous.
Strong commercial awareness with a track
📌 Club Director (Italia)
🏢 Altro
📍 Italia