The job holder supports the NPWT business in Italy as a permanent member of the front-line customer service team by providing excellent customer service.
Through unrestricted customer orientation, the job holder offers the ultimate customer experience with every contact.
The most important contacts are the customers externally and internally, including the sales, marketing, finance, all participants in the supply chain and the field service.
The Customer Service Representative Italy – are reporting into the NPWT CS Manager EMEA, Medical Surgical Business.
Professional support of our customers from the healthcare industry by phone, email and via an Online Ordering Portal (future state).
Punctual and accurate processing of orders and inquiries, considering customer requirements and internal delivery deadlines (Cut-offs for therapy units and disposable sales).
Tracking and control of delivery dates as well as clarification of outstanding deliveries.
Close cooperation with operations, logistics, sales & finance with the aim of providing maximum customer service as a team; but also,



to relieve the sales department of administrative activities.
Ensuring comprehensive customer information about the product portfolio, promotional activities and the corresponding service offering.
Customer orientation both within the department and the organization, as well as outside.
Continuous improvement attitude when it comes to process improvement within the daily work & processes as well as cross function processing.
Bachelor’s Degree or High School Diploma with relevant experience
A commercial apprenticeship or relevant professional experience in the field of customer service (at least 3 years)
Professional experience in internal sales or inside sales or contact center can be an advantage
A structured and reliable way of working, as well as care and accuracy
High level of service and customer orientation combined with a goal-oriented communication style
Enjoyment of direct customer c

📌 Evening Customer Service Centre Advisor (Italia)
🏢 Jobtailor
📍 Italia