Experteer Overview As Global Service Manager - Workshops & Field Services, you will lead the global service standardization and certification efforts for ABB's workshops and field teams. You'll shape the service network, align regional execution with strategy, and foster knowledge sharing across the ABB service community. The role emphasizes enabling teams and building a scalable support framework across borders. You will engage with senior stakeholders to drive continuous improvement and global performance.
Retribuzione / Benefits Define and develop global standards, processes, and best practices for workshop and field service operations
Lead the certification and audit framework for ABB and 3rd party workshops, ensuring compliance and continuous improvement
Establish and develop a global network of certified workshops, including onboarding and capability development
Build and maintain a global support framework, connecting teams with a structured network of experts




Work closely with Regional Service Managers to align priorities and direction, and partner with local service units to implement improvement plans, strengthening capabilities and contributing to regional business performance
Support program tracking and cross-functional coordination to ensure alignment with service strategy
Responsabilità Degree in Engineering
10+ years of experience in a technical, service, or engineering role in an international or matrix organization
Strong understanding of motors and generators or rotating equipment and related service practices
Experience with certification processes, audits, compliance frameworks, and quality standards
Experience in developing service networks, workshop capabilities, or global service programs
Strong stakeholder management and ability to influence without direct authority
Fluency in English, with willingness to travel internationally
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📌 Global Service Manager, Workshops and Field Services (Italia)
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📍 Italia