Qualifications
- Higher vocational training in a relevant discipline with 2 years post‑related experience. Or a secondary educational qualification with 4 years post‑related experience
- Detailed knowledge of Local Area Network (LAN) and Wide Area Network (WAN) communications, router/switch based networks and routing protocols, with specific expertise on Cisco products and technologies
- Ability to understand, assess and resolve technical issues in a trouble‑shooting environment and under time pressure constraints
- 2+ years recent practical experience within a CIS Service Operations environment
- 2+ years recent practical experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems and Microsoft Office applications
- Recent working knowledge of TCP/IP Protocols and Standards

Desirable Qualifications/Experience
- Knowledge of policy, procedures, and organisation of NATO CIS
- Experience in maintaining and operating NATO crypto equipment
- Experience in working in a Service Desk environment




- Certification or qualification in PC hardware repair and configuration
- Formal training in Local Area Networks (LAN)
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT)

Duties/Role
- Execute assigned work orders, often under the direction and guidance of centralised services, to provide local intervention to assure SLA targets are sustained
- Install and configure Desktop Services
- Install, operate, protect, maintain and support all local Voice and Data communication, Network, Audio/Video and VTC equipment
- Install, operate and maintain Routing and Switching equipment, VoIP and VTC infrastructures and circuits
- Perform advanced analysis and troubleshooting of Desktop, Communications and Network Services, in support of incident managem

📌 Senior Technician (Italia)
🏢 Enterpryze Consulting
📍 Italia