Country Manager - Italy (m/f/d)Location: Milan, ItalyReports To: Regional Director / VP of OperationsDirect Reports: 4-5 Hotel ManagersContract Type: Full-time, PermanentPosition SummaryAs the Country Manager, you will lead and support our hotel portfolio within the country, driving team performance, financial results, and brand excellence. Serving as the key link between Hotel Managers and Headquarters, you will ensure strong operations, engaged teams, and consistent brand standards across all properties. This role combines strategic oversight with hands-on leadership to optimize performance, foster collaboration, and deliver exceptional guest experiences.Key Responsibilities1. Lead Teams> Support, coach, and develop Hotel Managers and their teams through regular 1:1s, performance reviews, and development plansDrive engagement and performance by implementing talent retention programs (target: 90%+ retention for leadership roles)Foster a culture of collaboration across properties, leveraging strengths (e.g., best practices) to uplift the entire portfolio2.



Own Results> Monitor financial performance for all properties, including P&L;, budgets, RevPAR, and GOP marginsImprove profitability and efficiency by identifying cost-saving opportunitiesAnalyze KPIs (occupancy, ADR, guest satisfaction, employee engagement) and implement corrective action plans for underperforming hotelsApproves capital expenditures and annual budgets for each3. Ensure Quality> Maintain brand standards across all properties, ensuring 100% compliance with corporate guidelinesMonitor guest satisfaction scores and address service gaps proactivelyConduct quality audits (2-4 per year per property) and follow up on action plansResolve escalated guest complaints and crisis situations to protect brand reputation4. Connect Stakeholders> Act as the main contact between hotels, Headquarters, and local partners (tourism boards, suppliers, corporate clients)Facilitate communication between properties to share

📌 Country Manager (Italia)
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📍 Italia