JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.
Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses.
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JAGGAER's Customer Success Program aims to help our customers achieve their desired outcomes (value realization) with our solutions. When customers succeed, JAGGAER benefits through increased customer retention (i.e., reduced churn), solution expansion, and positive references.
The Customer Success Manager (CSM) is a highly visible, customer-facing role within JAGGAER's Customer Operations group, supporting key strategic customers as a leading subject matter expert on JAGGAER products.
Please submit your CV in English.
Principal Responsibilities




Foster Customer Relationship
- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging the solution to achieve full business value
- Establish periodic touchpoints to ensure customers are informed, engaged, and solicit general feedback.
- Address customer inquiries, manage obstacles, and identify ways to drive additional value for customers.
- Ensure Customer requests are escalated to the relevant teams

Define Success
- Gain knowledge of customer business goals to ensure alignment with product and feature recommendations.
- Develop a Success Plan aligned with the customer's business objectives
- Set adoption targets

Assess Value
- Proactively analyse usage, adoption, and value KPIs using standard/custom dashboards and reports
- Create and present Performance Reviews to customers

Maximize Soluti

📌 Customer Success Manager (Italia)
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📍 Italia