*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
If you are excited about health and technology, join our Fitbit Team
As a Fitbit Products Support Specialist with Italian and English, you will be part of a great team and will:
- Help our users with any issues they might have via tickets or calls
- Provide solutions to everyday device use questions on a case by case customer-oriented approach
- Identify trending issues and bugs from users' reported issues and communicate them to your supervision team
- Work with a passionate team of customer-friendly colleagues from an international background

Not bad, right?
What we expect from you:
- Very good knowledge in Italian language (B2 or similar) for daily communication with customers
- Good command of English (B1 or similar) for training and internal communication
- Basic understanding of iOS and Android OS features
- Demonstrating empathy
- Desire to help customers as best as possible and willing to contribute to the team's success
- Result-oriented with personal performance




- Friendly and outgoing personality
- Looking for a long-term employment

In return, we offer:
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
- Relocation Premio: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
- 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
- Plane Ticket from your location to Sofia
- € 300 Voucher Vacation - Beach, Spa resort or mountains—the choice is yours
- Taxi transportation directly from the airport to your accommodation

Does it sound like the perfect job for you? Apply now
About us: TELUS Digital Bulgaria delivers a next-generation digital solution to enhance the customer experience

📌 Fitbit Products Support Specialist with Italian and English (Italia)
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📍 Italia