Qualifications
~ Higher vocational training in a relevant discipline with 2 years post‑related experience. Or a secondary educational qualification with 4 years post‑related experience
~ Detailed knowledge of Local Area Network (LAN) and Wide Area Network (WAN) communications, router/switch based networks and routing protocols, with specific expertise on Cisco products and technologies
~ Ability to understand, assess and resolve technical issues in a trouble‑shooting environment and under time pressure constraints
~2+ years recent practical experience within a CIS Service Operations environment
~2+ years recent practical experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems and Microsoft Office applications
~ Recent working knowledge of TCP/IP Protocols and Standards
Desirable Qualifications/Experience
Knowledge of policy, procedures, and organisation of NATO CIS
Experience in maintaining and operating NATO crypto equipment
Experience in working in a Service Desk environment
Certification or qualification in PC hardware repair and configuration
Formal training in Local Area Networks (LAN)
Prior experience of working in an international environment comprising both military and civilian elements
Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT)
Duties/Role
Execute assigned work orders, often under the direction and guidance of centralised services, to provide local intervention to assure SLA targets are sustained
Install and configure Desktop Services
Install, operate, protect, maintain and support all local Voice and Data communication, Network, Audio/Video and VTC equipment
Install, operate and maintain Routing and Switching equipment, VoIP and VTC infrastructures and circuits
Perform advanced analysis and troubleshooting of Desktop, Communications and Network Services, in support of incident management processes
Perform testi
📌 Shift Technician (Italia)
🏢 Altro
📍 Italia