Your role
Edwards Srl, part of the Atlas Copco Group, is looking for a Service Planner. Based in Avezzano, you will coordinate and optimise daily schedules of Field Service Engineers, ensuring all service activities are delivered efficiently and on time. You will manage forward planning of service orders, balance preventive and reactive maintenance, and act as a key point of contact for customers and internal teams.
Key Responsibilities
Plan and schedule all service orders to ensure timely delivery
Allocate work to engineers and optimise utilisation
Ensure orders and parts are ready ahead of service visits
Coordinate with customers to arrange and confirm appointments
Monitor progress and ensure all work is completed on time
Maintain accurate data in SAP for reporting and tracking
Collaborate with engineers, managers, and service centres to resolve issues
Support VTS contracts by coordinating materials and customer maintenance activities
Experience & Knowledge
Experience working in a fast‐paced, complex environment with the ability to adapt and reprioritise quickly




Background in a technical or service/support environment is preferred
Strong analytical and planning skills
Experience with SAP; knowledge of CRM or Service Management systems is an advantage
Key Skills & Competencies
Resilient under pressure, maintaining a positive and proactive mindset
Excellent planning and organisational skills, with a focus on continuous improvement
Strong customer focus with the ability to build relationships internally and externally
Good commercial awareness and cost‐conscious approach
Clear and effective communication skills, both written and verbal
Approachable, confident, and collaborative, with the ability to build strong networks
Additional Requirements
Languages: English and Italian required; Spanish or Portuguese is a plus
Strong computer literacy
Benefits
The opportunity to be part of Atlas Copco, challenging the status quo and innovating for a sustainable future
An empower

📌 Planner - Italy & Iberia (Italia)
🏢 Altro
📍 Italia