Program Specialist, Amazon Customer Service Se è interessato/a a candidarsi per questo lavoro, la preghiamo di assicurarsi di soddisfare i seguenti requisiti, elencati di seguito. Amazon's Network Control Center (NCC) owns real-time observability, situational awareness, and coordinated intervention across the network to rapidly detect and eliminate issues before the customer journey is degraded.
The Real-Time Remedies Execution (RTRE) function within NCC acts as the centralized communications liaison between Amazon's Recovery teams, Business teams, and Amazon's customers. The mission is to help prevent contacts to Amazon by executing bulk actions on accounts and communications to customers impacted by large-scale issues. RTRE team is responsible for communicating to millions of D2customers each year across more than 20+ languages and owns all bulk actions such as large-scale physical and digital order refunds, cancellations, and more.
As a Program Specialist, you will play a key role on the team by managing stakeholders on large-scale customer-impacting issues,



owning relationships with partner teams, validating data, investigating customer issues, and driving the communications process from creation to execution. You will also contribute to NCC's broader mission of detecting and resolving incidents before customers are impacted, collaborating across multiple teams within the network. You will be detail oriented and results driven to ensure flawless communication execution as well as ensure the needs of both the customers and the business are addressed. Outside of these day-to-day duties, Program Specialists will own and have to work on process improvements.
Key job responsibilities
- Own and drive bulk recovery action for D2 customers, including data validation, stakeholder coordination, and flawless execution.
- Publish customer-facing mass communications, independently assessing situations and advocating for the most customer‐centric path forward.
- Manage high‐s

📌 Program Specialist, Amazon Customer Service (Italia)
🏢 Amazon
📍 Italia