To provide exceptional customer service and quality sales support to the Italy & Spain customer base and all wider business functions, supporting the CS Team Leader in the efficient management of all daily operations within the Customer Services department.
Key role overview
End-to-end management of the entire order to shipment process, including customer order and delivery follow-up and all relevant administration
Engage with customers to provide a positive, quality Customer experience in all circumstances
Closely collaborate with Sales department and across all business functions both locally and centrally
Promote a high level of customer satisfaction and quality of service
Provide quality and proactive support to both internal and external customers
Day to day CS responsibilities
End-to-end management of the OTS (order to shipment) process
Daily contact/liaison with customers and sales team
Daily contact/liaison with traffic department and carriers, closely following up issues affecting customer delivery




Ensure daily consistent availability on interactive Teams telephony system
Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms in conjunction with Master Data team
Provide customer and internal reports as and when required (mainly through PBI)
Update and maintain all customer records in conjunction with Master Data
Support in processing customer invoicing & resolution of queries as appropriate
Review and update packing/shipping instructions
Maximize shipments and improve availability where possible
Proactive resolution of CS/delivery/billing complaints through liaison with appropriate depts. and follow up (escalation to Team Leader where necessary)
Follow up proactively with material and delivery issues, ensuring high level of customer focus
Interface with credit department and all other departments
Initial point of contact for all first-level customer complaints and queries
Follow all

📌 Representative Customer Service (Italia)
🏢 Altro
📍 Italia