Experteer OverviewIn this role you scale Qonto's Italian market by performing thorough onboarding validations and KYC/KYB assessments. I candidati sono invitati a leggere attentamente tutti gli elementi di questo annuncio. La preghiamo di inviare la sua candidatura tempestivamente. You work within the KYC-B Operations team to reduce backlogs, ensure compliance, and boost CSAT. You will produce detailed analyses to justify onboarding decisions and support frontline teams. You join a fast-growing, customer-focused environment that values meticulous reasoning and adherence to guidelines. You will influence how onboarding is executed during a pivotal expansion phase.Retribuzione / BenefitsConduct manual validations of customer and company profiles (approx. 15–20 per day) to determine account eligibilityReview complex KYC/KYB documents across the customer lifecycle (passports, IDs, registration papers,



financial statements)Draft structured analytical reports for each case to justify accept/reject decisionsProvide operational support and guidance to the level one DTO team as neededMaintain high cadence to clear the onboarding backlog and process accounts efficientlyResponsabilità1–2 years of operational experience in customer care, KYC/KYB and/or complianceStrong xrdztoy attention to detail and ability to review complex legal and financial documentsAnalytical writing skills with capability to articulate clear analysesAdaptability and resilience in high-volume, potentially stressful environmentsFluent Italian (written and spoken) and good EnglishCustomer-focused mindset with awareness of impact on customer journey #J-18808-Ljbffr

📌 Customer Onboarding Officer (Italia)
🏢 Experteer Italy
📍 Italia