About the Role
We are looking for a Senior Business Analyst to join a major Business Transformation program within a debt collection company undergoing significant digital and operating model evolution (Tribes & Squads setup).
The role acts as a key bridge between Finance, Operations, Product, and IT, ensuring business needs are translated into clear requirements and delivered through agile squads.
You will play a critical role in enabling the organization to move from a traditional operational model to a more product-oriented and transformation-driven mindset.
Key Responsibilities
- Act as the main business interface within agile squads and transformation initiatives
- Gather, analyze, and translate business requirements into epics, user stories, and backlog items
- Support Product Owners and Squad Leads in prioritization and delivery planning
- Map and redesign business and operational processes (As-Is / To-Be)
- Facilitate workshops with business and IT stakeholders
- Identify inefficiencies and propose process improvement and automation opportunities
- Support testing activities,



UAT, and business validation
- Ensure business readiness and support change management and adoption
- Work with Agile tools such as Jira for backlog management and tracking
- Contribute to continuous improvement of delivery processes and squad effectiveness

Required Experience
- 2+ years of experience in Business Analyst, Functional Analyst, or Transformation roles
- Strong experience in Business Transformation, Operations Transformation, or Digital Transformation
- Solid understanding of business process analysis and requirement management
- Experience working in Agile environments (Squads / Tribes)
- Experience in financial services, debt collection, banking, servicing, or BPO environments is highly preferred
- Strong stakeholder management skills in complex environments
- Hands-on experience with Jira and backlog management tools

Languages
- Italian: Fluent (mandatory)
- English: M

📌 Senior Business Analyst (Italia)
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