Success Plan Manager - SAP Academy for Services & Consulting - Italy (Hybrid)
Role Overview
As a Success Plan Manager, you will support customers in adopting, optimizing, and realizing value from SAP solutions such as SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI. Through progressive responsibility, coaching, and hands‑on experience, you will learn how to translate customer business objectives into structured success activities, support outcome‑driven success plans, contribute to governance, and collaborate across delivery, architecture, and adoption teams.
Responsibilities
- Translate customer business objectives into structured success activities.
- Support outcome‑driven Success Plans aligned to customer priorities.
- Contribute to governance, cadence management, and value discussions.
- Collaborate across SAP delivery, architecture, and adoption teams.
- Apply SAP Success Plan methodology consistently and at scale.
What You’ll Do (Academy Program)
- Complete a structured 12‑month learn‑and‑apply academy program.
- Participate in classroom learning, simulations, and real‑customer engagement scenarios.
- Support execution of Success Plans under guidance of experienced managers.
- Assist with development, maintenance, and updates of customer success documentation.
- Prepare materials for governance meetings, including quarterly reviews and steering sessions.
- Support tracking of adoption milestones, consumption indicators, and value realization inputs.
- Participate in proactive risk identification and escalation preparation.
- Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams.
- Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools.
- Contribute to continuous improvement of engagement quality and customer experience.
Expectations and Tasks
- Support executive‑level
📌 Success Plan Manager (Italia)
🏢 SAP
📍 Italia