Back Office Service Specialist (Categoria Protetta)
Are you passionate about delivering seamless service coordination and building lasting trust with customers and partners? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new Back Office Service Specialist , you will be coordinating end-to-end service operations and order management, acting as the vital link between customers, service teams, and authorized partners to ensure smooth and timely execution of on-site work. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well‐being, and a sense of belonging.
What you will be doing
As a key part of the Service Operations team, you'll create impact by ensuring exceptional service delivery through orchestrating seamless coordination between customers, internal teams, and external partners across the full order lifecycle.
Your main responsibilities include:




Coordinate and schedule service operations and site visits using the Service Management System, including Health & Safety considerations
Manage the complete order lifecycle from quotation preparation through order entry to shipment coordination
Liaise with customers, service staff, and Authorized Service Partners to build trust and align on scope of on‐site work
Handle customer requests via phone and digital channels, providing timely and accurate support
Process credit memos, returns, and warranty credits while coordinating return of defective materials
Maintain accurate documentation and records across all company systems
What makes you a great fit
Above all, you are a detail‐oriented and customer‐focused professional with strong organizational skills, a proactive problem‐solving mindset, and the ability to manage multiple priorities in a fast‐paced service environment. We would also imagine that you have:
Vocati

📌 Back Office Service Specialist (Italia)
🏢 Macchinari e impiantistica
📍 Italia