Experteer Overview In this role you act as the main point of contact for Mongo DB end users, guiding strategic adoption and growth of the product. You will lead cross-functional collaboration with Sales, Professional Services, and Solutions Architects to ensure customer success. The position emphasizes autonomous ownership of a defined portfolio, proactive risk management, and driving ARR through value delivery. You will engage with senior stakeholders to align on outcomes and shape the customer journey in a technically complex environment. Retribuzione / Benefits Serve as strategic advisor to customers, guiding best practices and technology strategy for Mongo DB deployments Manage the customer journey from ARR commitment to active consumption, including deployment health and maturity planning Identify and mitigate technical risks with custom remediation plans and proactive best-practice implementations Facilitate resolution of high-stakes customer challenges and identify opportunities to expand Mongo DB usage Collect customer feedback to inform Product, Professional Services,



and Leadership and influence roadmaps Act as liaison between customers and product engineering to shape the future roadmap Escalate and resolve critical issues, including outages or complex implementations, balancing customer and Mongo DB interests Build and execute multi-quarter account plans to reduce risk and drive growth Lead executive business reviews with C-suite and senior technical leaders to align objectives and mutual success Contribute to internal initiatives to improve the Customer Success program, including enablement and best-practice creation Document customer interactions in systems like Gainsight and Salesforce Provide feedback on signals within Mongo DB Atlas to guide engagement strategies Collaborate with Sales Leadership and Account Executives to share performance insights and roll out program updates Forecast churn and growth for senior leadership, supporting strategic dec

📌 Senior customer success manager (Italia)
🏢 Experteer Italy
📍 Italia