Overview
Position Title: LATAM People Operations Manager
Function: People
Location: MEX, MX
Work Arrangement: Hybrid
Description:
Location: Mexico City
Department: People Support Center (PSC) / People Operations
Reports To: Global Head of People Support Center
Temporal Role for Maternity Leave.
Role Purpose
The PSC Leader LATAM is a senior people operations leader responsible for the end-to-end delivery, stability, and continuous improvement of Payroll, Time & Attendance, and Benefits Administration services across the LATAM countries: Mexico, Brazil and Argentina. This role combines deep functional expertise with strong vendor management and HR transformation capabilities, ensuring high-quality service delivery while driving efficiency, scalability, and modernization of people processes and systems.
The role plays a critical part in HR transformation initiatives, partnering closely with HR, Finance, People Systems, and external service providers (notably ADP) to deliver compliant, employee-centric, and future-ready solutions.
Key Responsibilities




Service Delivery & Operational Excellence
Provide overall leadership and accountability for LATAM PSC services covering Payroll, Time & Attendance, and Benefits Administration.
Ensure accurate, compliant, and timely payroll delivery for the employee populations across the LATAM region.
Oversee payroll funding, reconciliations, audits, general ledger interfaces, and month-end / year-end activities.
Ensure strong governance, controls, and audit-ready documentation across all PSC processes.
Drive a culture of service excellence, continuous improvement, and employee experience focus within the LATAM PSC team.
Identify opportunities to simplify, standardize, and optimize PSC processes using data, technology, and best practices and feed these to the Enabling functions.
Vendor & Stakeholder Management (ADP and Others)
Act as the primary PSC interface for the region with ADP as the payroll service provider, including oversight of

📌 LATAM People Operations Manager (Italia)
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📍 Italia