Country Manager - Italy (m/f/d) Location: Milan, Italy Reports To: Regional Director / VP of Operations Direct Reports: 4-5 Hotel Managers Contract Type: Full-time, Permanent As the Country Manager, you will lead and support the hotel portfolio within the country, driving team performance, financial results, and brand excellence. Serving as the key link between Hotel Managers and Headquarters, you will ensure strong operations, engaged teams, and consistent brand standards across all properties. This role combines strategic oversight with hands‐on leadership to optimize performance, foster collaboration, and deliver exceptional guest experiences. Responsibilities Lead Teams
Support, coach, and develop Hotel Managers and their teams through regular 1:1s, performance reviews, and development plans Drive engagement and performance by implementing talent retention programs (target: 90%+ retention for leadership roles) Foster a culture of collaboration across properties, leveraging strengths to uplift the entire portfolio Own Results
Monitor financial performance for all properties,



including P&L;, budgets, Rev PAR, and GOP margins Improve profitability and efficiency by identifying cost‐saving opportunities Analyze KPIs (occupancy, ADR, guest satisfaction, employee engagement) and implement corrective action plans for underperforming hotels Approves capital expenditures and annual budgets for each property Ensure Quality
Maintain brand standards across all properties, ensuring 100% compliance with corporate guidelines Monitor guest satisfaction scores and address service gaps proactively Conduct quality audits (2-4 per year per property) and follow up on action plans Resolve escalated guest complaints and crisis situations to protect brand reputation Connect Stakeholders
Act as the main contact between hotels, Headquarters, and local partners (tourism boards, suppliers, corporate clients) Facilitate communication between properties to share best practices, lessons learne

📌 Country manager (Italia)
🏢 Meininger Hotel Milan Lambrate
📍 Italia